FAQ

What is Extasy?

Extasy is a modern bio link platform that lets you create a personalized page with all your important links in one place. Share one link instead of many.

Is Extasy free?

Yes! Extasy Core is completely free with unlimited links, all themes, full analytics, and more. Premium tiers offer additional customization options.

How is Extasy different from Linktree?

• No paywalls on core features - All themes and analytics are free
• Modern design - 31+ themes with animated backgrounds
• Better privacy - No third-party tracking, GDPR compliant
• Open development - Transparent about our features and roadmap

How do I change my username?

• Go to Dashboard → Profile
• Edit the Username field
• Click Save Changes

Note: Your old username becomes available for others immediately.

How do I delete my account?

• Go to Dashboard → Settings → Danger Zone
• Click Delete Account
• Confirm with your password

All your data will be permanently deleted within 30 days.

I forgot my password

• Go to Sign In
• Click Forgot Password
• Enter your email address
• Check your inbox for a reset link

Why can't I log in?

Common reasons:

• Wrong password - Try the password reset
• Account locked - Wait 30 minutes after 5 failed attempts
• 2FA required - Enter your authenticator code
• Email not verified - Check your inbox for verification email

How many links can I add?

Unlimited! There's no limit on the number of links.

Can I reorder my links?

Yes! Drag and drop links in the Dashboard to reorder them.

Can I schedule links?

Yes! Set start and end dates for links to appear/disappear automatically. Available for all users.

Can I track link clicks?

Yes! Every link has detailed analytics including:

• Total clicks
• Device breakdown
• Geographic data
• Click heatmap by hour

How do I change my theme?

• Go to Dashboard → Customization
• Browse the theme gallery
• Click a theme to preview
• Click Apply to save

Can I use custom colors?

Yes! Use the Theme Builder to create custom color schemes. Free users get 1 custom theme, Pro gets 5, and Creator/Lifetime get 10.

Can I use my own domain?

Custom domains are on our roadmap for the Creator tier, but the feature is not available yet. Join the waitlist via support@extasy.asia to get notified.

What payment methods do you accept?

Payments are processed securely through Stripe. We currently support:

• Visa
• Mastercard
• American Express
• Apple Pay / Google Pay (via Stripe)

Can I cancel my subscription?

Yes, cancel anytime from Dashboard → Subscription. You'll keep access until the end of your billing period.

Do you offer refunds?

Refunds are handled manually according to our cancellation policy. Email support@extasy.asia with your subscription details and we'll review your request.

What's included in Lifetime?

Everything in Creator tier, forever:

• All current features
• All future features
• No recurring payments
• Exclusive Lifetime badge

What browsers are supported?

• Chrome 90+
• Firefox 90+
• Safari 14+
• Edge 90+

Is there a mobile app?

Not yet, but our website is fully mobile-optimized. A PWA is planned for the future.

Do you have an API?

Yes! Generate API keys in Dashboard → API Access. See our API Documentation for details. API Documentation.

How do I contact support?

• Email: support@extasy.asia
• Contact Form: extasy.asia/support
• Discord: Coming soon

I found a bug!

Report bugs via:

• GitHub Issues: github.com/Extasy-Development
• Email: bugs@extasy.asia

I have a feature request

We love feedback! Submit feature requests via:

• GitHub Discussions
• Email: feedback@extasy.asia